Original article was published on Artificial Intelligence on Medium
A New Chatbot Tries A Little Artificial Empathy
Have you ever tried to speak with a chatbot for a real dialogue? Chatbots can speak as naturally as a human. Today’s chatbots are more enhanced, useful, smarter and responsive. Chatbots have become exceptionally favored in recent years due to substantial advancements in technologies such as artificial intelligence and deep learning. A chatbot developed by Facebook team aims to make discussion with humans more natural, though it could allow better fakes.
This increasing utilization of chatbot programming has led to demand for chatbot certification.
It’s no wonder chatbots are chatty. But, can chatbots convey empathy just like humans? Well let’s have a look.
This blog will be broken up into the following sections
- What are chatbots?
- Advantages of empathetic artificial intelligence chatbots
- An artificial empathy character of chatbot
- How can chatbots implement empathetic character?
- End note
What are chatbots?
Chabot is basically an application of software that mimics spoken or written human words in order to interact with a real person. Another name of chatbots are conversational agents. Chatbots have become the most favourable marketing technology. Chatbots like Google assistants, Alexa and Siri can even understand current facts and events. Chatbots are designed to assist and gather data.
To get in-depth knowledge of chatbots, you can sign up for chatbot training.
Advantages of empathetic AI chatbots
Empathetic chatbots enhance your business potion in the market. Some of the benefits of chatbots with empathy are listed as below
- Better customer service
- Product monitoring
- Customer view tracking
- Market evaluation
- Business intelligence
An empathy character of chatbots
A chatbot designed by AI at Facebook discloses that a combination of training using artificial empathy and general facts can result in a good chit chat. A new chatbot name facebook blender developed with advancements of artificial intelligence. Fragments shared by the Facebook team show a chatbot chatting with humans online about each and everything from food to movies. Blender bot still creates feedback using statistical machine patterns rather than understanding. This new bot consists of new methods for deep learning programming.
Intelligent bots can be of great use especially in the customer service field. Nowadays, it has become compulsory for organizations to consider feedback from their customers while making business strategic decisions. Intelligent chatbots with feelings can do several activities as compared to simple bots. Some of their functions are discussed as below
- Direct customers to frequently asked questions about products
- Suggestions about recipes, restaurants and weather, etc
- Chatbots can do several activities on behalf of the user such as bank assisting, booking of tickets and so on
- Provide a brief overview of what the industry does
- Clear general doubts about the products
How can chatbots implement empathetic character?
The models of natural language processing and sentiment analytics are used to implement empathetic chatbots. The integration of these tools in your bot can upgrade the conversation user interface of bots. There are three layers of implementation within an empathetic character of a bot. These layers are chatbot backend, natural language processing and sentiment analysis. The layer of sentiment analysis basically realizes the feelings of your customer regarding something.
We hope that this blog helped you to find the information you were looking for. Understanding the feelings of humans, allows chatbots to convey better service. Empathetic chatbots connect us with real human feelings. Several organizations have already started empathetic artificial intelligence technology to enhance their customer engagement.
To get daily updates about chatbots and to explore more about chatbot online courses, you can check out the Global Tech Council website.