Original article was published on artificial intelligence
Artificial intelligence is getting in touch with its emotions and its happing as we speak. Artificial emotional intelligence (AEI) is in my opinion a more advanced version of our generic AI. While AI analyses data to help recommend or carry out a task AEI looks at the interactions and adds an additional layer of empathy to the mix which is helping us bridge the gap between humans and machines. Gartner consultancy predicts that up to 10% of personal devices will have some form of AEI within the next 2 years.
Affectivia is a Boston based AI group working on emotion recognition software analysis. This technology works by classifying emotions using facial expressions combined with monitoring their eye movements and voice levels. All this data is then being used together to help determine the correct response for a situation. Affectiva has also come up with an algorithm to pick up on the sentiment in an email by analysing the tone of the writing. These recent developments in AEI are rapidly making their way into different sectors from healthcare as it can provide support and help to the elderly to technology by developing a more empathetic and proactive virtual assistant.
AEI will play an important role for businesses during the pandemic as it is becoming somewhat of a necessity as businesses continue to adopt online and maintain social-distancing as lock-down is phased out. And this means that understanding consumer sentiment to aid in constructing positive responses as well as find a trend in consumer preferences using AI will become increasingly important for companies to remain competitive. According to Forbes 55% of business startups now are adopting digital business strategies and this number is only going to continue to rise and as they start to face the rapid increase in customer demands. In a post-lockdown environment, to further maintain social-distancing, AI self-services will help manage sales and the use of AEI will help build relationships with customers by making the interaction feel more personal.
I have seen the impact of this kind of software such as with Grammarly which was used in the writing of this article. It uses similar technology like the kind mentioned above to help pick up on the tone of the writing and make suggestions on what to improve. I believe that this is the right step forward of working with AI as we move towards a digital world and I am excited to see how much AEI will integrate with our lives over the upcoming year.