Automatic Ticket Tagging

Jatana automatically categorizes and tags all incoming messages

As soon as a new ticket is created, Jatana uses the knowledge gathered from previous conversations to categorize it and apply all relevant tags.

This saves time to your support team that can be used for more valuable activities such as caring for a premium customer or solve more complex tickets.

On top of that, Jatana is able to assign the right priority level to each ticket so that your team is always aware of what issues should be addressed first.

Who we are

At Jatana, we leverage the Internet to connect the brightest people around the world.

While we have our HQ in Copenhagen, we tap into a decentralized network of AI scientists and partners to co-create AI that drives better customer centric experiences.

We do so because we firmly believe that global collaboration is the key to deliver the better performing AI solutions to our customers and to positively impact their business.

Our team sits across continents, giving us the ability to provide support to our customers around the clock, as well as to build a mutually beneficial network where the benefit for one will indirectly benefit the rest.

We aim at building one of the most unique and fulfilling workplaces that exist, by rethinking a lot of traditional practices.

We keep calling this “#wecocreate”.

Let the journey begin

We are excited about the future.

For every question, feedback, potential interest in adopting Jatana please reach out at

Thank you,
and stay tuned!

Automatic Ticket Tagging was originally published in Jatana on Medium, where people are continuing the conversation by highlighting and responding to this story.

Source: Deep Learning on Medium