Best AI Chatbot Platform for Your BusinessBest AI Chatbot Platform for Your Business

Original article was published by BotPenguin on Artificial Intelligence on Medium

Best AI Chatbot Platform for Your BusinessBest AI Chatbot Platform for Your Business

What is a chatbot?

A chatbot is computer software that relies on rules or Natural Language Processing and Machine Learning to “understand” and reply to our conversational input.

The majority of existing chatbots nowadays are powered by rules and sometimes artificial intelligence.

The software can perform various tasks, ranging from lead generation by lead generation chatbots to content automation, customer support, or recruitment. AI chatbots for websites and, in general, bot for business are in trend these days.

What is an AI chatbot?

A subset of chatbots, an AI Chatbot for websites, is undoubtedly the most talked-about category of chatbots these days. The best AI chatbots can understand language outside of a set of pre-programmed commands and continue learning based on the inputs it receives. They can also make changes based on patterns and become smarter over time as they experience new situations. A chatbot can apply to a wide range of uses — from sentiment analysis to make predictions about what a visitor is looking for on your website.

How should the best chatbots for businesses be? How to choose the best AI chatbot for your website?

Before venturing to look for a company to build a chatbot for your business, AI chatbot for a website, or anything similar, you should be clear with the exact needs and purposes you need to deploy chatbots. Sketch out the different flows, prepare frequently asked questions (FAQs), last but not least, test the chatbot many times before deploying it.

Which is the best chatbot platform for your business?

As the demand for chatbots increases, many companies have come up to cater to this demand, making AI bots for business. It can be challenging to choose a suitable chatbot, creating a company for your business. This blog brings you a brief list of one of the best companies in the market today.

  1. BotPenguin

BotPenguin is an AI-powered chatbot platform that makes AI Bots that enables you to quickly and easily build incredible chatbots to communicate and engage your customers on the website, Facebook messenger, and other platforms. Its 24x7x365 availability, No human error, Zero Waiting Time, high conversion rate, and automation are its USPs. If you want a table form comparison among Chatbot Platforms, click here.

Its key features are as follows:

• Natural Language Processing

• Zero Development Time

• Zero Setup Cost

• Conversational UI

• Deep Analytics

• Easy to Integrate

• Cost-Effective

• Easily Customized

• Strong Validation

• Human Handover

• Multiple Messaging Channels

• Branching

• Capable of being trained

2. LivePerson

LivePerson’s AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. It makes it easy for consumers to ask questions and make purchases in the messaging channels they use every day. Its key features are as follows:

  • App messaging
  • Web messaging
  • Voice to messaging
  • Social messaging
  • Email messaging
  • Third-party messaging

3. Aivo

Aivo, founded in 2011, develops customer support software solutions with artificial intelligence technologies in AI Bots that transform the way companies and customers interact. Today, Aivo is the leader in Latin American, with offices in nine countries. Last year, Aivo handled over 120 million conversations in English, Spanish, and Portuguese. Its key features are as follows:

  • Normalization (NPL)
  • Classification
  • Contextualization
  • Intention identification
  • Semantic Assistance
  • Selection of the best response
  • Empathic response

4. Botsify

Botsify is an AI Bot and ML conversational agent builder platform. With the intelligent core of NLP Algorithms and easy to use user interface, Botsify makes it easy for companies and individuals to put up their next chatbot without having to code a single line. The self-learning chatbot and human interference make it easy for any business to incorporate into their existing channels, including Facebook and website. Its key features are as follows:

  • Data Store
  • Media Blocks
  • Greeting Page Messaging
  • Story Tree
  • Acquire commenters
  • Conversational forms
  • Live chat
  • Speaks multiple languages

5. Chatfuel

Chatfuel was born in the summer of 2015 to make bot-building easy for anyone. Today, we are the leading platform for building bots on Facebook Messenger. Chatfuel’s clients range from small and medium businesses to the world’s most recognizable brands. Some of our largest customers include Adidas, T‑Mobile, TechCrunch, LEGO, Golden State Warriors, and many others. Its key features are as follows:

  • VIP Support
  • Synced Cloning
  • Account Manager
  • Bot-Building Help
  • Facebook Ads Setup
  • White-labeled dashboard

6. Pandorabots

Pandorabots is an artificial intelligence company that runs a web service for building and deploying chatbots. Pandorabots implements and supports the development of the AIML open standard and makes portions of its code accessible for free under licenses like the GPL or via open APIs.

Its key features are as follows:

  • Multilingual
  • Context-aware
  • Open standards
  • Code and No code options to cater to designers and coders
  • Iterates rapidly
  • Cross channel
  • Voice-enabled
  • Flexible and extensible


The conclusion is that the chatbot makers’ market for chatbot platforms is booming as the demand is continually rising. More and more businesses are hiring chatbots making companies build chatbots for them. If you want a table of comparison of chabots click here.