Original article was published on Artificial Intelligence on Medium
Chatbots Importance for business website
Chatbot applications is a streamline interaction between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.
To be successful, a chatbot solution should be able to effectively perform both of these tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training and optimizing the chatbot system.
The most common predicted uses for chatbots that consumers reported included:
- Getting quick answers to questions in an emergency (37%)
- Resolving a complaint or problem (35%)
- Getting detailed answers or explanations (35%)
It’s clear that one of the major benefits consumers see when it comes to using chatbots
is speed: They believe that chatbots & conversational AI will be able to respond to their inquiries more quickly.
There are several tasks which chatbots can do quickly and more efficiently than their human counterparts. Tasks such as checking the weather, ordering a pizza or hiring cabs can be done more efficiently with chatbots. In a similar vein, businesses can use chatbots to automate tasks such as inventory ordering and management.
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