Original article was published on Artificial Intelligence on Medium
What are Chatbots?
A chatbot is one of the applications of Natural language Processing that makes the interaction between a human and a computer. However, from a technological point of view, a chatbot represents the natural evolution of a Question-Answering system leveraging Natural Language Processing (NLP).
The thing that makes Chatbots interesting is the way it is dominating the various industry. Now, most of the business prefer intelligent Chatbots to encounter customer queries and make things easier for them. The involvement of this technology is increasing tremendously and will make a huge impact in the coming future. We experience the use of chatbots in our daily life in the form of ordering food, booking a ticket, getting a personalized experience, and many more.
Advantages of using a Chatbot.
By making use of chatbots we no longer have to go to the premises of an organization for clarifying our queries. Also, it is easy and simple to handle a bot. Save time and effort because it performs the same task that generally a person handle. Most importantly it increases the Customer base because of its efficient way of tackling the user’s queries upfront.
There are various ways of getting started with chatbot development. Some of the famous platforms are IBM Watson, Amazon Lex (Alexa), Azure bot services, Engati, Google’s Dialogflow, and others. So, here we will talk about one such method that can help you building chatbots.
What is Google’s DialogFlow?
DialogFlow is a platform based on Natural language Processing and popularly used for building chatbots. It provides us with a rich and easy conversational interface. Initially, Dialogflow was popularly known as api.ai. Google buy this and renamed it as Dialogflow. It uses machine learning to understand what users say and respond accordingly. Through this platform, users can interact using audio and text. Using Dialogflow we can integrate our conversational user interface into various platforms like websites, android applications, Slack, Facebook Messenger, and many more. We can even deploy our Dialogflow agent in google assistant and triggering them using certain phrases.