Claims Adjusters Assignment — An AI Augmented Approach

Source: Deep Learning on Medium

Claims process is a core part of operations for any insurance carrier; it’s one of the most customer-centric, critical, time consuming, labor and capital-intensive part of the business. It’s also the most vital part of customer journey within insurance lifecycle, it’s where carriers’ real purpose and resolve towards protecting it’s insured is tested. Most carriers are aware of this fact, therefore, It’s not surprising that carriers frequently make a considerable investment both in terms of effort and capital to bring advances to their claims process in order to improve customer experience while simultaneously reducing expenses and optimizing losses.

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