Enterprise Guide to Robotic Process Automation

Original article can be found here (source): Artificial Intelligence on Medium

Enterprise Guide to Robotic Process Automation

RPA is a fast-growing category of software, driven by global enterprise digital transformation efforts. Is it ready for prime time? This guide covers the benefits, best practices and use cases today. When I was digging deeper into robotic process automation to create this curated guide, I realized that I was confused by RPA, artificial intelligence and AI subset machine learning. In many cases the terms are used interchangeably, and that’s not correct. The distinction is really about whether they’re process driven (RPA) or data driven (AI, ML). I found the simplest explanation on Silvertouch, which states: “RPA is a software robot that performs repetitive tasks while following strict rules. It is like a clerk who is good at clerical jobs. But AI is an umbrella term that involves the simulation of human intelligence and thought process by machines while dealing with plenty of interrelated information.” RPA can be boosted by AI, which is called intelligent automation, and then you have vendors also creating their own automation terminology that may or not be related to RPA at all. No wonder it’s confusing, but hopefully the distinction above will help. RPA is helping enterprise organizations in their digital transformation efforts, and the ROI appears to be quite high. RPA can be used to smooth out and speed up business processes, help with manual and repetitive tasks (and that boosts human employee productivity), handle customer service (think chatbots), assist in compliance for regulations and standards. The list goes on with probably many more benefits to be discovered. RPA is still gaining traction, but enough is going on right now that our team of editors and writers from InformationWeek distilled our coverage to help IT leaders and managers who may be considering this technology. This guide includes the following: Business and IT considerations and benefits; how to get started; vendors to watch; and applications of RPA. Check out this collection of articles, and more from InformationWeek on other topics such as IT management, careers, big data, DevOps and cloud. Robotic process automation software is growing fast in enterprises. Here’s why it can be an attractive option for businesses racing into digital transformation. Robotic Process Automation: Is It Ready for Big Business? At first glance, the robotic process automation (RPA) market has hit the big time. Enterprises in a range of industries are embracing RPA, and analyst firms agree that the market is thriving. However, whether the technology is actually ready for big business — and whether big business is ready for RPA — requires a closer look. Who Should Own RPA? Who should own RPA shouldn’t be an either/or proposition. Business and IT leaders, as well as process owners, should work together within the context of an enterprise automation strategy.

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