How Artificial Intelligence Is Transforming the Contact Center

Original article was published by Skillz Middle East on Artificial Intelligence on Medium


How Artificial Intelligence Is Transforming the Contact Center

Contact centers and customer experience are particularly interesting starting points for implementing Artificial Intelligence (AI) solutions. As they deal with customer information, they generate large amounts of data that can’t be processed manually. Learn today how Artificial Intelligence is transforming the contact center. Breakthroughs in technologies like natural language processing (NLP) offer huge opportunities to improve contact center accuracy while increasing profitability.
AI has been the subject of speculation for many years and recent developments in data collection and analysis are creating a lot of buzz. However — AI lives in the age of hype. Sometimes it meets expectations, and sometimes it doesn’t.
But what about AI and automation? Businesses have used automation for every from automated data entry to automated pizza delivery. The customer service industry is already reaping the benefits of this technology and related call center technologies.
Many experts believe that most customer interactions will be handled by automated AI before the end of the last decade.
How AI Is Already Changing Contact Centers
Today, nearly every industry and sector has high hopes for AI tech and its applications. Cloud Contact Center AI is especially ready to benefit from this brave new world and the opportunities that present themselves.