How Jatana Works

Intelligent automation technology that increases the productivity of customer service teams

Jatana is a deep learning based Saas solution that integrates directly with your help desk software of choice to automate processes related to customer service.

Jatana is available on multiple help desk and CRM platforms and can easily be integrated through API.

And can easily be connected to your proprietary system via API

Setting up Jatana on your help desk platform is a walk in the park, here’s how it works:

1) Jatana connects to your help desk platform

It all start when you connect your help desk platform. At this point, Jatana analyzes your historic data to learn how you, your team and your customers communicate.

2) We train a deep neural network and create a model based on your data

The way you communicate with your customers is specific to you and your business and that’s why we create a custom model for each client. It wouldn’t make sense to use the same model to process customer service requests from small startups and Fortune500 companies alike.

3) Jatana suggests replies to your agents to become more productive

Once the training is complete and the model is deployed, Jatana is ready to get to work. For every email you receive from customers, Jatana will suggest to your agents the best way to reply to that specific email.

At the same time, Jatana will also categorize, tag and forward the message to the right agent automatically. No more boring work for your agents!

4) Jatana replies to customers without agent supervision

Once you get acquainted with the way it works, you will want to take a step back and let Jatana reply directly without agent supervision. This is where it gets interesting!

You’ll be able to focus on the issues that add real value to your customers while Jatana takes care of all the boring and routinary interactions that bring no added value to your business!

Who we are

At Jatana, we leverage the Internet to connect the brightest people around the world.

While we have our HQ in Copenhagen, we tap into a decentralized network of AI scientists and partners to co-create AI that drives better customer centric experiences.

We do so because we firmly believe that global collaboration is the key to deliver the better performing AI solutions to our customers and to positively impact their business.

Our team sits across continents, giving us the ability to provide support to our customers around the clock, as well as to build a mutually beneficial network where the benefit for one will indirectly benefit the rest.

We aim at building one of the most unique and fulfilling workplaces that exist, by rethinking a lot of traditional practices.

We keep calling this “#wecocreate”.

Let the journey begin

We are excited about the future.

For every question, feedback, potential interest in adopting Jatana please reach out at

Thank you,
and stay tuned!

How Jatana Works was originally published in Jatana on Medium, where people are continuing the conversation by highlighting and responding to this story.

Source: Deep Learning on Medium