Suggested Ticket Reply

Jatana suggests the best macro for every incoming customer support request

Every time a customer writes an email to your support address Jatana is there to help your agents deliver best in class service at the speed of light!

Here’s how it works:

  1. Jatana thoroughly analyzes each email to determine the most fitting reply among the many macros available to your agents.
  2. The best results, including accuracy scores, are then displayed directly next to the message.
  3. Macros can be edited to deliver more value to the customer or be sent directly if changes are not required.
  4. Agents can move on to the next ticket ?‍??

Who we are

At Jatana, we leverage the Internet to connect the brightest people around the world.

While we have our HQ in Copenhagen, we tap into a decentralized network of AI scientists and partners to co-create AI that drives better customer centric experiences.

We do so because we firmly believe that global collaboration is the key to deliver the better performing AI solutions to our customers and to positively impact their business.

Our team sits across continents, giving us the ability to provide support to our customers around the clock, as well as to build a mutually beneficial network where the benefit for one will indirectly benefit the rest.

We aim at building one of the most unique and fulfilling workplaces that exist, by rethinking a lot of traditional practices.

We keep calling this “#wecocreate”.

Let the journey begin

We are excited about the future.

For every question, feedback, potential interest in adopting Jatana please reach out at

Thank you,
and stay tuned!

Suggested Ticket Reply was originally published in Jatana on Medium, where people are continuing the conversation by highlighting and responding to this story.

Source: Deep Learning on Medium