The Un-Told Story of How Lowe’s Home Improvement Almost Cracked Retail’s Holy Grail

Original article can be found here (source): Artificial Intelligence on Medium

The Un-Told Story of How Lowe’s Home Improvement Almost Cracked Retail’s Holy Grail

Creating a truly frictionless shopping experience has been the dream of retailers for decades. It is based on the idea of omnichannel retailing and seamlessly connecting buyers and sellers in a way that consumers desire to instantly find the products they need. A very important aspect is that this is done in Real-Time. This is the true story behind Lowe’s and how they came narrowly close to implementing it through my eyes as I led the Technology components of the solution: https://johnrmiles.com/lowes-home-improvement-omnichannel-customer-experience/