Top 10 benefits of Chatbots for Customer and Business

Original article was published by BotPenguin on Artificial Intelligence on Medium


Top 10 benefits of Chatbots for Customer and Business

Technically, chatbots came into existence years back but came to prominence in recent years. With the need and increasing technological dependency, businesses across the globe integrated bots to ease their working.

If you are new and want to know more about chatbot read ” chatbots narratives: Introduction to chatbots”.

Initially, chatbots were used to answer some basic questions, but AI-powered bots are designed to handle more complicated requests. With the constant upgradation in artificial intelligence, they will be the next big thing in the competitive globe.

The integration of chatbot for websitescaused a paradigm shift in the way people interact with brands or businesses online. So, what are the benefits of chatbots, and how enterprises enjoy them for ultimate growth?

Before going further, let’s take a glance over some statistics.

  1. As per Statista, it shows the future market for chatbots at $1.25 billion by the year 2025. Isn’t it remarkable growth?
  2. Opus Researchsays chatbots will have an investment of $4.5 billion by the year 2021.
  3. It has been estimated by Gartner and chatbots will experience more than 50% of spending by businesses by 2021.
  4. 24/7 service
  5. Facilitates consistency
  6. Expeditious response
  7. A Personalized way
  8. Automate daily tasks
  • Reduces Operational Cost
  • Stay Trendy
  • Raises Engagement and Sales
  • Monitoring and Better Insights
  • Versatile in Nature. For more, click here.